Shipping policy
Last updated: August 9, 2026
ORDER PROCESSING
Ready-to-order sample products are normally processed within [PROCESSING TIME] business days after payment confirmation.
Custom, OEM, ODM, private-label and wholesale orders follow the production schedule stated in the approved quotation or written order confirmation.
Business days exclude weekends and public holidays.
DELIVERY ESTIMATES
Delivery time depends on the destination, shipping method, carrier and customs processing. Any delivery estimate shown during checkout is an estimate and not a guaranteed arrival date.
TRACKING
When tracking is available, the tracking information will be sent to the email address used for the order. Tracking updates may take additional time to appear after the shipping label is created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected.
We cannot guarantee address changes after an order has been processed or transferred to the carrier. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
CUSTOMS, TAXES AND IMPORT DUTIES
International orders may be subject to customs duties, taxes, brokerage charges or import fees imposed by the destination country.
Unless otherwise stated during checkout or agreed in writing, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
DELAYS
Delivery may be delayed by customs inspections, carrier disruptions, severe weather, holidays, security screening or other circumstances outside our reasonable control.
LOST OR DAMAGED SHIPMENTS
If tracking shows that a shipment is delayed, lost or delivered but you cannot locate it, contact the carrier and notify us at [CUSTOMER SERVICE EMAIL].
If a parcel arrives visibly damaged, photograph the outer packaging, shipping label and affected products before discarding anything. Contact us within 7 days after delivery.
SEPARATE SHIPMENTS
Products from the same order may be shipped separately when necessary. If this happens, additional tracking information may be provided.
CONTACT
For shipping questions, contact:
Email: [CUSTOMER SERVICE EMAIL]
Include your order number and delivery country.