Refund policy
RETURN AND REFUND POLICY
Last updated: September 13, 2026
At Glaze Beauty, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or exchange.
RETURN AND EXCHANGE REQUESTS
You may request a return or exchange within 7 days after your order is delivered.
To start a request, email us at support@glazebeauty.store and include:
• Your order number
• The reason for your request
• Clear photos of the item, packaging, and shipping label if the product is damaged, defective, or incorrect
RETURN ELIGIBILITY
To be eligible for a return, the item must be:
• Unused, unworn, and unaltered
• In its original packaging
• Returned with all parts, accessories, and included items
• In the same condition in which it was received
For hygiene and safety reasons, press-on nails that have been opened, applied, worn, filed, cut, resized, glued, or otherwise altered cannot be returned or exchanged unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise.
RETURN AUTHORIZATION AND ADDRESS
All returns must be approved by Glaze Beauty before being shipped.
If your return is approved, we will send the return address and return instructions to you by email.
Please do not send any product back without prior approval. Items returned without authorization may not be accepted or refunded.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it is delivered. If an item is damaged, defective, or different from what you ordered, contact us within 7 days after delivery.
Keep the product, original packaging, and shipping label until we complete our review. We may request additional photos or information before approving a replacement, exchange, or refund.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they are damaged, defective, incorrect, or applicable law requires otherwise:
• Opened, applied, worn, or altered press-on nails
• Opened adhesive products or hygiene-sealed items
• Personalized, customized, or made-to-order products
• Gift cards
• Final-sale items, when clearly identified before purchase
If you are unsure whether your item is eligible, contact us before returning it.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning an eligible item because of preference, sizing choice, or change of mind.
If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate solution and cover or reimburse reasonable return shipping costs where applicable.
We recommend using a trackable shipping service. Glaze Beauty is not responsible for unauthorized returns or return parcels lost in transit.
REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect, or applicable law requires otherwise.
EXCHANGES
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another product or issue an eligible refund.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at support@glazebeauty.store.
We will try to assist, but changes and cancellations cannot be guaranteed after the order has entered processing or has been shipped.
CONSUMER RIGHTS
This policy does not limit any mandatory consumer rights that apply under the laws of your location.
CONTACT US
For return, exchange, or refund questions, contact:
Glaze Beauty
Email: support@glazebeauty.store
Website: https://glazebeauty.store