Refund policy
Last updated: August 9, 2026
We want every DEDXC Nails customer to receive products that match the confirmed order.
RETURNS FOR STANDARD SAMPLE PRODUCTS
We accept return requests for eligible standard, non-customized products within 14 days after delivery.
To qualify for a return, the product must be unused, unworn, unaltered, unopened where hygiene packaging or adhesive products are involved, and returned in its original packaging with all accessories.
To request a return, contact us at [CUSTOMER SERVICE EMAIL] with your order number and reason for return. Items returned without prior authorization may not be accepted.
For hygiene and safety reasons, opened, applied, worn or altered press-on nail products and opened adhesive products cannot be returned unless they arrived damaged, defective or incorrect, or unless applicable law requires otherwise.
CUSTOM AND WHOLESALE ORDERS
Custom, personalized, private-label, OEM, ODM, wholesale and made-to-order products are not eligible for return or cancellation after sample approval or production has started, except where products are defective, damaged, materially different from the approved specification, or applicable law provides otherwise.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us within 7 days and include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• A photograph of the shipping label, when relevant
Keep the product and all packaging until our review is complete.
REFUNDS
Approved refunds are issued to the original payment method after the returned product is received and inspected. Bank or payment-provider processing times may vary.
Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or applicable law requires a refund.
RETURN SHIPPING
Customers are responsible for return shipping costs for preference-based returns. If we confirm that an item was damaged, defective or incorrect, we will provide an appropriate solution and reimburse reasonable return shipping where applicable.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations are not guaranteed after order processing or production begins.
This policy does not limit any mandatory consumer rights available under applicable law.